FAQ

Frequently Asked Questions

🧸 What is a blind box?

A blind box is a mystery collectible — you won’t know which figure is inside until you open it! Each series includes a set of designs, and some may include rare or secret figures.

🎁 Are your products authentic?

Yes! All items at Capy Box are 100% authentic and sourced through official distributors. We do not sell fake or replica products — ever.

📦 Can I choose which character I get?

No — that’s part of the fun! All blind boxes are sealed by the manufacturer, and we do not know which figure is inside.

💡 What are “chase” or “secret” figures?

These are rare hidden designs that are not shown on the packaging. They're more difficult to find and are often highly collectible!

🚚 Do you ship across Australia?

Yes, we offer Australia-wide shipping from Melbourne. Orders are usually processed within 1–2 business days.

⏰ How long will my order take to arrive?

Standard shipping typically takes 2–10 business days depending on your location. Express shipping options are available at checkout.

💳 What payment methods do you accept?

We accept major credit cards (Visa, Mastercard), PayPal, Apple Pay, and more.

🔁 Can I return or exchange a blind box?

Due to the mystery nature of blind boxes, we generally do not accept returns or exchanges if you receive a character you already have. However, if your item arrives damaged or there’s a problem, please contact us — we’re happy to help.

📬 Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.

🤝 Do you offer wholesale or bulk orders?

If you're interested in wholesale or bulk orders, feel free to contact us — we'd love to chat!

📱 Where can I follow Capy Box online?

Follow us on Facebook [@capybox] for new releases, behind-the-scenes, and unboxing fun!