Shipping policy
Shipping Policy
Thank you for shopping with Capy Box! Below you’ll find everything you need to know about how we handle shipping and delivery.
🚩 Shipping Area
We currently ship only within Australia.
International shipping is not available at this time, but we hope to expand in the future — stay tuned!
📦 Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- You will receive a confirmation email once your order has been shipped, including a tracking number.
🚚 Shipping Methods & Delivery Times
We offer standard and express shipping options across Australia:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 2–10 business days |
| Express Shipping | 1–3 business days |
Please note: Delivery times may vary depending on your location (especially for remote or rural areas) and courier delays beyond our control.
💲 Shipping Rates
- Orders under AUD $100: Flat shipping fee of $10
- Orders AUD $100 and over: Free standard shipping
Shipping fees are automatically calculated at checkout.
📬 Carriers
We partner with trusted Australian carriers such as Australia Post, Sendle, and CouriersPlease to ensure safe and reliable delivery.
🕒 Delivery Delays
While we do our best to ensure timely delivery, Capy Box is not responsible for delays caused by:
- Courier service disruptions
- Weather conditions
- Public holidays or peak seasons
- Incorrect or incomplete shipping addresses
🔍 Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number. You can use this to track your delivery online.
🚫 Missed Deliveries / Returned Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipping. Additional shipping fees may apply.
📦 Damaged or Lost Packages
If your package arrives damaged or goes missing, please contact us at support@capybox.com within 7 days of delivery. We’ll do our best to resolve the issue quickly.