Refund policy
At Capy Box, we want you to enjoy every part of your experience — from unboxing to collecting. Here's how our return and refund process works:
❗️ Blind Box Products – All Sales Final
Due to the surprise nature of blind box collectibles, we do not accept returns or refunds for:
- Duplicate characters
- Change of mind
- Personal preferences
Blind boxes are sealed by the manufacturer, and we cannot guarantee or control the contents.
However, if your blind box item arrives:
- Damaged
- Incorrect
- Missing parts
Please contact us within 7 days of delivery at support@capybox.com with your order number and photos. We’ll gladly arrange a replacement or refund if the issue is verified.
🔁 Non-Blind Box Items – 30-Day Return Policy
For all other non-blind box products (such as accessories, display stands, or merch), we offer a 30-day return or exchange policy from the date of delivery.
To be eligible for a return:
- The item must be unused, in original condition, and in original packaging
- Proof of purchase is required
- Returns must be pre-approved by our team
Shipping costs for returns are the responsibility of the customer unless the item was incorrect or defective.
💸 Refunds (if approved)
Once your return is received and inspected, we’ll notify you of the result. If approved, your refund will be processed to your original payment method within 3–5 business days.
⏰ Late or Missing Refunds
If you haven't received a refund yet:
- Double-check your bank or payment account
- Contact your payment provider
- Still no luck? Reach out to us at support@capybox.com and we’ll assist you
We’re always here to help. If something goes wrong with your order, just let us know — we’ll do our best to make it right!